What is the Rolex return policy?

What is the Rolex return policy?

In this article, I am going to let you know the Rolex return policy. If you are eagerly waiting to know what is the Rolex return policy then I would recommend you to read the entire article.

I’ve added all the information that you should know if you want to return your Rolex.

5 Expensive Rolex Watches

Image Name Details   Price
Rolex Yacht-Master II Mens Watch Rolex Yacht-Master II Mens Watch 116689 Case diameter: 44mm; Case material: 18k White Gold and Platinum; Dial color: White Check Price
Rolex Daytona Cosmograph Rolex Daytona Cosmograph 18K White Gold 116509 Part Number: 116509
Display Type:
Band Color:
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Rolex Oyster Perpetual 18K Yellow Gold Rolex Oyster Perpetual 18K Yellow Gold 228238BKDP Item Weight : 15.84 Ounces
Item model number : m228238-0004
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Rolex Submariner Date"Kermit" Black Rolex Submariner Date”Kermit” Black Dial Men’s Diving Watch Item model number : 16610LV-S NEW
Available : November 27, 2019
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Rolex Submariner Blue Dial Rolex Submariner Blue Dial Stainless Steel and 18K Yellow 116613BLSO Item model number : 116613LB
Department : Mens
First Available :February 8, 2013
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The Conditions When the Rolex Return Policy Would Applicable

i) Only official Rolex retailers, who are allowed to sell and maintain Rolex watches, can buy Rolex watches. They guarantee the authenticity of every part of your Rolex, with the requisite skill, training, know-how, and special equipment on-site, and can ensure its reliability over time.

ii) For five years from the date of purchase, Rolex ensures the proper functioning of its watches. Due to misuse, the Rolex warranty excludes usual wear-and-tear, failure, theft, or injury.

The warranty shall be invalidated by the replacement of parts with, or addition to, parts or accessories not manufactured by Rolex.


The guarantee is valid for you only if (1) the watch has been sold by the Official Rolex Retailer; (2) the warranty card has been filled out in its entirety by the Official Rolex Retailer at the time of purchase; and (3) the warranty card has been presented to the Official Rolex Retailer or the Official Rolex Service Centre. Any third-party work would make the promise null and void.

iii) Rolex recommends that you regularly return your watch to an Official Rolex Store or Service Center for professional service to ensure continued accuracy and waterproofness.

Based on the model and real-life use, it is recommended to service your Rolex roughly every 10 years.

iv)The Official Rolex Retailers and Service Centres network encompasses more than 100 countries worldwide and draws on the expertise of Rolex’s highly educated, carefully chosen, and trained watchmakers.

Rolex Official Retailers will advise you on all the technical aspects of the functions of your watch. All official Rolex Stores and Service Centres are listed on


If you buy the Rolex watch from, you can receive a 30-day return policy after your order has been delivered.

No returns can be accepted for the following

  • Never-Used watches that are never used and have stickers, boxes, and papers of production.
  • Special order on customer request for any products or components such as dials, bezel, etc. that require a special order.
  • Any watch per customer request that has been personalized or updated. The case or bracelet of any watch with handset diamonds. Any watch that has a custom PVD or other finish.
  • All returns are individually treated. If your purchase is within the terms of the return policy of the store, they can also support it. We have a 30-day exchange policy excluding never used, special order, and custom watches. In terms of value, Rolex watches sometimes appreciate and fair market value can be greater than the initial amount charged.
  • All returns must be shipped with the full value insured. For all shipping expenses, including insurance, you are solely liable. All returned items, including all tags, boxes, books, stickers, and accessories, must all be in the same condition. The object must not be worn, tampered with, or in any way devalued. All returns are subject to a pre-refund review. If it is found that the returned object is in some way devalued, the return may be refused or penalties may be applied.


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